Advice and Assessment Officer
Starting salary: £36,141
Job Level: Level 3, Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 19 May 2024 at 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion
About us
Camden is listening to everyone, including you. We’re giving a platform to people inside and outside our community. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
The role
We are seeking an Advice and Assessment Officer’s to provide an assessment and billing service for residents who receive a care package from Camden for residential and non-residential support.
Working as part of a busy team you will be supporting and assisting our most vulnerable residents for our Adult Social Care Teams through providing an individualised financial assessment and billing service to all Adult Social Care customers.
The role involves working with residents and social care professionals to collect information and to complete financial assessments, calculating what people are asked to pay towards their care. As part of this you will be required to visit residents, together with managing correspondence and communicating by letter, email and telephone. Our customers require varying levels of support so excellent communication and customer service skills are required.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
About you
The successful post holder will have good working knowledge in several areas including the benefits system, and social care legislation, with experience of providing a financial assessment or similar service. You will be an excellent communicator with experience of working with disabled and vulnerable people. You will be a team player, with a highly organised approach to your work and the ability to use your initiative and judgement.
If you are looking for the next step up or new challenge in Social Care, then we want to hear from you.
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.
If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.
Additional information
To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/9623621/file/document?inline
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits'.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG