Business Analyst
Fixed Term Contract until March 2025
About us
In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful.
Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all.
Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice.
Our C-Change approach: Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out “6 Cs” for our work with children, young people their parents and carers, and each other.
About the role
The Family Hub transformation programme is a £4.2 million, three-year initiative funded by the government and implemented by Local Authorities, with its funding contingent on achieving specific yearly deliverables. Its primary goal is to unify and improve services for families from conception to age 25, particularly focusing on young people with Special Educational Needs and Disabilities (SEND), as well as to empower parents to provide their children with the best start in life. This comprehensive effort aims to create a seamless support system for families, ensuring accessible and effective assistance throughout a child's development stages.
The role of the Transformation Business Analyst within this programme is crucial for the successful execution of its objectives. Tasked with supporting the delivery of transformation activities, the analyst will engage in various aspects of business analysis specific to the Family Hubs initiative. Responsibilities will span the entire project lifecycle and cover a broad spectrum of council functions, requiring work of a complex nature across different disciplines at both the corporate and service levels. This includes, but is not limited to, designing operating models, organisational designs, financial modelling, process re-engineering, and information gathering. The role is designed to ensure that the programme's transformative goals are met through meticulous analysis and strategic implementation.
About you
· Experience in identifying, analysing, and proposing innovative and feasible solutions for service delivery transformation, including drawing on best practices from other organisations.
· Skilled in modelling options for service delivery and their development to assess different solutions.
· Ability to identify and analyse costs associated with current and proposed service models, working closely with key stakeholders.
· Must have a strong understanding of business issues and data challenges across the council's transformation portfolio and any specific assignments.
· Experience supporting project managers in the development of business cases, including identifying, quantifying, and validating business benefits, costs, and risks.
· Capable of leading project workshops and working with staff at multiple levels across the Council.
· Proficiency in creating, reviewing, and editing designs, requirements, specifications, and business processes for transformational projects.
· Experience with business process mapping and redesign to map current and desired processes in support of the programme.
· Ability to present complex issues in written, visual, and verbal formats to a variety of audiences, both within the council and externally, and being persuasive to secure engagement.
Requirements
For further information regarding the role, please contact Sayed Miah, Family Hubs Programme Manager for Early Help and Children and Families Service: sayed.miah@towerhamlets.gov.uk
How to apply
This post is open to candidates to apply directly – No referrals from agencies will be accepted.
Please fully complete the online application form via our recruitment portal Alvius. We will not consider applications which do not do this.
Additional details
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.