Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration.
As Service Charge Advisor, you’ll provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
You’ll be responsible for assisting leaseholders and shared owners to sustain their leases and act as the first and main point of contact regarding service and administration charges, ensuring timely, efficient, and meaningful responses. You will assist the Service Charge Manager to provide the billing and apportionment service and maximise income through the effective management of homeowner accounts.
To be successful, you’ll have experience applying legislation, regulatory guidance, policies and procedures in a complex environment. You will also have had experience managing arrears casework and representing cases in court. You’ll know how to apply best practice and legal precedents related to leasehold and service charges and how to interpret a lease.
Closing date: Friday 24th of November 2023 (5:00 pm)