Senior Supervisor | Harrow

Overview

Harrow Council is looking for a Senior Supervisor to support the Service Managers in line managing the day-to-day work of a team of 15-20 Business Support Staff (BSO’s) within the People Directorate and Corporate Business Support team. The post holder will be responsible for carrying out business support activity in line with the core and specialist business support roles for a proportion of the time. The role will include supervising a team of business support professionals to deliver business support services.

About you

The successful candidate will have:

Clear understanding of the latest legislation effecting all services where required
Knowledge of relevant policies and procedures of dealing with residents (i.e., customer service standards, complaints procedures, organisational values, etc)
Practical knowledge and understanding of performance management techniques and systems used in a contact centre environment
Relevant experience in a supervisory role or the relevant experience gained in a similar environment
Must have experience / demonstrate the capability to be highly customer focused and passionate about customer service; must be able to demonstrate an understanding of issues from the customer’s perspective
Experience of working in a highly pressurized environment and remaining calm and professional throughout

Related Documents

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit: Harrow.gov.uk

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Please click here to view Harrow Council's benefits

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practices barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at resourcing@harrow.gov.uk

HARROW REDEPLOYEES WILL BE GIVEN PRIORITY CONSIDERATION

We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Vacancy Location