Senior Leasehold Liaison Officer
Job introduction
We are recruiting a Senior Leasehold Liaison Officer to join the Leasehold Team in Housing
For an informal discussion, please contact Simon Plotkin - Leasehold Services Manager on 01273 293425
About the role
This role is to join the Leasehold Team at an exciting time for the service.
The team undertakes and manages a wide range of leasehold matters for the Council's 2900 leaseholders and other essential services required including the Right to Buy and dispute resolution.
The most important relationship in leasehold management is with the leaseholder themselves on an individual basis. The council is committed to improving its relationship with leaseholders, especially in the area of major works and planned maintenance projects.
Leaseholders often feel disempowered and unable to be involved with issues regarding their lease. Do you think you have the necessary skills and abilities to ensure that a clear, honest and transparent service is offered to leaseholder? To ensure that their issues and concerns are reflected and acted upon positively and effectively within the council? If so then this could be the role for you.
You will be responsible for maximising the council’s engagement with leaseholders at all points through the lifetime of major works and planned maintenance projects. You will be responsible for giving clear and accurate advice to leaseholders, members, fellow officers and team colleagues on a wide range of issues arising out of leasehold management and major maintenance contracts.
Importantly you will ensure leaseholder’s involvement in the council’s building management responsibilities are effectively embedded within the council, to help ensure our vibrant communities remain a place where people want to live.
The successful candidate will have excellent communication and interpersonal skills able to explain complex information to and work with a wide range of stakeholders. They will be able to work both on their own initiative as well as in the team environment, able to prioritise their own workload as well as working under pressure to tight deadlines.
Good IT skills are essential as well as a working knowledge of customer services techniques.
Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.
Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.