Housing & Homelessness - Rent Income Collection Team Principal (2 years, FTC)

This position is a 2 years Fixed-term contract.

Internal candidates can be considered on 1 year secondment.

About us

Tower Hamlets is one of London’s most diverse, vibrant boroughs. It’s a melting pot of creativity, enterprise and cultural life that brings the best of London together in just eight square miles. It’s also a borough of contrasts, and as a Council, we know that Tower Hamlets is on a vital journey of improvement. There are tough challenges we need to tackle, but with that comes a unique opportunity to make a real impact. We’re changing – rapidly. This is a place where people make things happen. Where everyone works together with zeal, passion and pride. As an employer, we can offer a generous annual leave package, competitive pension and flexible working.

For more information why join Tower Hamlets, please visit:

Staff benefits (towerhamlets.gov.uk)

About the role

The Housing Options Service is looking to recruit a Rent Income Collection Team Principal who would be responsible for the day to day coordination and supervision of the Rent Income Collection Officer and Housing Officer team. You will monitor the mechanisms of rent arrears recovery and the Housing Options Service’s overall performance and assist in developing partnership working so as to maximise income recovery.

You will have good leadership skills and experience of managing a team in a public sector organisation. Confident and experienced, you will be comfortable managing a team working under high demand at the forefront of the service.

You will possess good knowledge of best practice in rent account, arrears management and tenancy management and have experience of income collection and arrears management.

You will be ambitious and willing to lead on new, innovative ways of working at the cutting edge of practice in this area. You may have an existing background in the homelessness sector and are interested in taking on more responsibility and a new challenge in the sector.

The job description and how to apply can be found at TowerHamlets.Jobs

For a confidential discussion please contact Abul Kalam, Service Manager - Housing & Procurement abul.kalam@towerhamlets.gov.uk.

Additional Details

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.