Team Support Officer

Job introduction

About the role

The Team and our aims at CareLink

CareLink Plus is Brighton & Hove City Council`s community alarm and telecare service. operating 24 hours, seven days a week, providing a community alarm service supporting more than 5000 vulnerable city residents, that includes 3000 residents living independently in their homes. We also co-ordinate a range of out-of-hours functions throughout the city.

Our aim is to support people in maintaining their independence as well as reduce or delay the need for care and support, including hospital admission and residential care admission.

We provide a preventative service which also supports hospital discharge and possibly prevent re-admission.

In many cases our service alone can lead to no further Adult Social Care involvement for many years.   It also plays a key role in supporting unpaid carers in their caring role.

The role

In this busy multi-tasking role, you will support the frontline teams by providing an organised and resourced environment.  You will be the first contact for telephone enquiries demonstrating an excellent standard of customer service and interpersonal skills. You will assess the suitability of referrals and be able to explain the uses and functions of the equipment available. You will manage the appointments system, processing referrals through to conclusion to maximise uptake of the service. You will work collaboratively ensuring a responsive service is delivered whilst maintaining several administrative systems. 

Informal enquiries are welcomed by Steve Smith, Fay Slocombe, Richard Parrish on 0300 123 3301.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).