Quality Monitoring Support Officer

Job introduction

We are looking for a Quality Monitoring Support Officer-  26 hours per week, over four days, Monday - Thursday to join our small, committed team supporting all contracted Adult Social Care providers across the city.  

For an informal discussion, please contact QualityMonitoringTeam@Brighton-Hove.gov.uk

Interview dates: 16 June 2023/ 19 June 2023 TBC

About the role

The Quality Monitoring Team is a creative, forward thinking team, supporting all Adult Social Care contracted services, including services provided in-house, across the city.  This covers all provider types and client groups including: domiciliary care, supported living, residential, and nursing care.  The team’s role is to monitor & support services to provide good quality care to keep people safe.

You will be involved with supporting the monitoring of services through a range of methods including on-site visits. You will be able to contribute to the development and design of systems and processes for the team.

You will be supporting Quality Monitoring Officers, working alongside one other Quality Monitoring Support Officer, by triaging all information received by the team and maintaining existing quality systems. Additionally, you will be working independently to request and analyse provider documentation and support the production of high quality reports. Furthermore, you will be liaising directly with a range of professionals including: service providers, social care assessment teams, the Care Quality Commission [CQC] and NHS Sussex.

We are looking for someone who is:

• flexible
• able to work independently to prioritize a heavy workload
• able to interrogate detailed information and make accurate recordings
• able to communicate effectively with excellent written and verbal skills
• creative and innovative
• is passionate about equality and diversity
• has an interest in health and safety
• understands the importance of good quality care in the community

We will provide you with a comprehensive induction and ongoing, regular supervisions. You will also have access to training and be supported with continuous professional development.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Part office / part home – hybrid -  We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

*For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).