Appeals and Complaints Manager
An exciting and challenging opportunity has arisen to take a pivotal role in the leadership and management of the Appeals and Complaints Team within the Revenues and Benefits Service at London Borough of Waltham Forest.
About The Borough
- We were the first ever London Borough of Culture
- Home to The William Morris Museum
- Home to Walthamstow Wetlands
Key Responsibilities
We are looking for a highly motivated and innovative team leader to join our busy management team, where you will be expected to manage the performance and development of the Appeals and Complaints team within the Revenues and Benefits Service ensuring that the service is efficient and effective.
Day to day management of own team of 7-9 Appeals and Complaints Officers.
Experience of Housing Benefits, Council Tax Support and Council Tax Tribunal appeals, and Judicial Reviews is essential.
About us
- Waltham Forest is a vibrant and culturally diverse borough
- Based at Fellowship Square-the heart of the community
- We offer flexible working/Hybrid working
- Up to 31 days annual leave plus public holidays (depending on length of service)
- Employee Assistance Programme, providing advice and counselling programmes
- Health and Leisure Discounts/Staff Benefits scheme
About you
- Experienced manager with proven leadership and management skills and meeting tight deadlines
- Conscientious attitude and attention to detail
- Have excellent knowledge of Housing Benefits, Council Tax Support and Council Tax Tribunal appeals and Judicial Reviews
- Have excellent organisation and communication skills and proven experience of thriving under pressure
- A drive to learn and continually improve
- Ability to remain calm and focused under pressure
- Experience of dealing with customers in an appeals environment
- Passionate about doing a good job and delivering results
- If you want a challenging yet rewarding role delivering the highest levels of customer service, then we want to hear from you.
The post is open to all candidates with the appropriate knowledge, skills, and experience to fulfil the role profile attached.
If you want to learn more about the post or have any further questions, please contact the Head of Service Wendy.Loomes@walthamforest.gov.uk