Rent Collection Officer (2nd Stage)

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council. 

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

We are seeking to recruit an experienced Rent Collection Officer. The Rent Collection Team are responsible for ensuring all our tenants can pay their rent and arrears and sustain their tenancies.

You must have rent collection experience in a housing environment and be an excellent negotiator. You must have a detailed understanding of the pre-action protocol for social housing, an in-depth knowledge of relevant housing legislation, including benefits, debts and welfare reforms.

You must be numerate and have experience of dealing with account enquiries within a housing or finance environment. You will be IT literate, have credit control or debt management experience.

You must have excellent communication and interpersonal skills along with an ability to organise your own workload, within a target driven environment.  You must also be customer focused, a good team player and be able to work well with others.

This is a full time, permanent post.

To apply, you must submit an online application form and upload a copy of your CV and supporting statement.

For an informal discussion, please contact Sanjay Mandil, Rent Service Manager via e-mail on Sanjay.mandil@redbridge.gov.uk .

Ambitious for Redbridge

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.