Quality Assurance and Appeals Officer

Grade 5 £30,699- £33,819 Pro Rata (Part Time 18 hours per week) 

This is a key role within Benefit Services.

You will provide assurance that Housing Benefit & Council Tax Support claims and transactions within the system are accurate, correct and not fraudulent.

You will prepare, submit and present appeal cases to the independent Appeals Tribunal Service.

You will also be required to prepare and review Discretionary Housing Payments.

The majority of the role can be undertaken remotely in the UK.

 Detailed knowledge of Housing Benefit Legislation & Council Tax Support rules is essential.

 The successful candidate will also have:

  Experience of using the Capita One Revenues and Benefits benefit processing computer system or similar

  A methodical approach and pay attention to detail.

  A commitment to quality customer service and possess good communication skills, both written and oral

  The ability to organise their own caseload.

  The ability to prioritise and work as part of a team

  A flexible approach to the workload

For an informal discussion about the post, please contact Debbie.wheatley@oneSource.co.uk 

The closing date for the receipt of applications is 04/04/23, however interest in this job may be high and we therefore reserve the right to close the vacancy early

You will be notified if your application has been successful.  Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.