Service Charge Officer
Grade 6 - £34341- £37725pa
Havering is the most eastern London borough, bordered by Essex to the North and East, the River Thames to the South and the boroughs of Redbridge and Barking & Dagenham to the West. It's one of the largest boroughs in Greater London with a population of 226,000, over 7,000 businesses and an area approaching 40 square miles. It is delivering a £3bn investment programme that will improve the borough as a place to live. It will bring thousands of new jobs and genuinely affordable homes while helping to create new business opportunities.
As a council, we value our people and know that through investing in their development we can attract and retain the very best talent. We are a council that people want to work for and one in which you will have the opportunity to thrive and maximise your contribution and career potential
About the Job
We are looking for the right candidate to cover this busy role on a permanent full time basis.
The main purpose is to provide an effective & responsive service to Havering residents relating to shared ownership/leasehold management, specifically associated with service charge requirements including statutory and Council regulations to determine the best options and resources available on a case by case basis.
To provide an effective service relating to shared ownership and leasehold owners to determine the best options and resources available on a case by case basis.
To be responsible for the monitoring and management of performance within the area of responsibility, ensuring that internal and external standards are met and improved upon with the aim of achieving high resident satisfaction
To carry and manage a case load, to work with individuals including supporting and directing clients to access a broad range of housing services and where appropriate making relevant onward referrals and signpost to other services.
- Ideally experience in a similar role.
- An understanding of good customer care and confidentiality.
- Able to work within a team and be able to use your own initiative.
- A working knowledge of standard office based software, for example Word and Excel.
- Well organised and able to cope with many competing demands within target.
- Have a detailed understanding of legislation governing shared ownership and leasehold management.
Please view Job Profile here
For an informal discussion about the post, please contact Claire.Bailey@havering.gov.uk
The closing date for the receipt of applications is 24th March 2023, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.