Customer Experience Advisor

Fixed term contract for 12 months 

Ready for a challenge?  We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:
•    Great customer service skills
•    A 'can do, solution focused' attitude 
•    Strong people and communication skills
•    An understanding of contact centre technology
•    The ability to work closely with colleagues in all departments 

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes. 

What you’ll need
We’d prefer you to have experience of working in a customer contact centre. We're available for customers from 08.00 - 17.00 (Mon -Fri) and we need you to be able to work flexibly within these hours.

Closing date for applications: Wednesday 14th December 2022 at 23.59pm. 

What's in it for you
•    Pension
•    Life assurance
•    Healthcare cash plan
•    Eyecare & dental
•    Birthday leave
•    Retailers discounts
•    Cycle to work
•    Buy & sell annual leave
•    Season ticket loan
•    In-house academy & career development
•    Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.