Facilities Assistant

About Us:

The Extraordinary story of Tiffeny’s powerful voice

At Westminster City Council, we don’t just listen to the voices and experiences of our residents, we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them, where people encourage her to be her true self. That’s what she found here at the City of Westminster

Working as an Engagement Officer within the Corporate Property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters, in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that’s because we know how important it is to listen.

The Role:

As a Facilities Assistant, you’ll be part of an important service for the people who use our buildings, and we want to make every site as safe and convenient as possible.

That means supporting our Facilities Managers across a wide remit of duties, providing a consistently first-class service for the buildings in your care.

As part of this, you’ll support on everything from coordinating emergency procedures to record keeping, site visits, weekly inspections, cleaning audits, tenant liaison, reactive works follow up, risk assessments and administrative duties. 

You’ll also assist in managing our helpdesk, making sure it contains the right contact data for staff, tenants and contractors. Assisting managing contracts, contractors and suppliers will be a core part of your work, along with maintaining our site document registry.

Above all, this is a chance to make a real impact on an important service within a high-profile council. We’re proud of our efforts, and you can play a part in taking us to the next level.

Please refer to the Job Description for more information.

About You:

Background experience in facilities management is essential, along with a good knowledge of facilities management processes. You’ll be very well organised with excellent customer service skills and equally strong IT skills.

Ideally you’ll also have multi-site building management experience. You’ll be proactive and have great communication and customer service skills.

What We Offer:

Westminster is an amazing place. There are 250,000 diverse residents, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people working here every day.  Our mission is to create a fairer city. We’re an organisation that wants the very best for our residents:  a supportive and safe environment, the chance to grow and learn throughout their lives, to build fantastic careers in world-leading industries, to have access to high-quality, affordable housing and to retire into the community with dignity and pride.

We want Westminster to be a place where you can make the most of your talents and thrive as an individual. That’s why we’re proud to have won Best Health & Wellbeing Initiative in the 2020/21 Business Culture Awards. By being the best you can be, you’ll help us adapt to the changing needs of our organisation and communities.

At Westminster City Council, we are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued. We particularly welcome applicants from underrepresented backgrounds, including B.A.ME, Black, Asian and Multiple Ethnic backgrounds, LGBTQ+ and those with hidden or visible disabilities. We’re committed to ensuring all our staff ,regardless of gender, age, religion, sexuality, ethnicity or disability, can succeed. We value diversity and appreciate that people work in different ways. So, as a Timewise employer we work to provide flexible working arrangements and an empowering environment that enables you to be your best, that is the Westminster Way.

Contact details for an informal discussion: Jimmy Maravala, Property Transformation Manager via email at jmaravala@westminster.gov.uk