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This Vacancy has closed.

Customer Support Manager

  • Employer: London Borough of Ealing
  • Reference: LBE/22/219274
  • Published: Mon 14/11/2022, 15:35 PM
  • Closing on: Mon 28/11/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £37,353.00- £40,566.00 pa inclusive (Grade 10)
  • DBS Check: No
  • Location: Ealing

Please see below an exciting opportunity to join the Commissioning Alliance as a Customer Support Manager in the Change Team. The role will be working with a range of customers across Children’s Adults and SEN. Supporting customers to implement technical solutions to support with brokerage, reporting and commissioning.

About CA:

Commissioning Alliance exists to support local authorities for the benefit of the most vulnerable in society. We provide services in social care, education, and housing. Our mission is to collaborate and innovate to fix the broken market of services for the most vulnerable.

At Commissioning Alliance, we want our workforce to reflect the diversity of the communities in which we serve. We celebrate inclusivity and nurture an environment in which everyone can thrive, be empowered to have a voice, and feel valued as their authentic selves.

We know that finding work/life balance isn’t always easy, so we are open to part-time and flexible working, and we support home-working. We recognise that marginalised communities face far greater barriers in securing employment, so we encourage applications from historically underrepresented communities. In your application, please let us know your access needs.

Job Description:

You will ensure the successful implementation of new ways of working, processes and projects across West London sub regional and newly engaged (national) Local Authorities. The role will require the successful engagement and management of multiple stakeholders across the current 18 Children’s LA’s, 13 Adults social care LA’s and support change in Commissioning Alliance (CA) growth areas such as housing – 31 LA’s.

Your role will be responsible for assisting on Change/implementation projects to successfully onboard new Local Authorities to the commissioning and procurement service as well as IT systems CarePlace (eBrokerage System) and Rapid (Quality Assurance Tool) in new and existing Local Authorities, as well as supporting change and project implementation on behalf of the Commissioning Alliance. The role will also be responsible for ongoing engagement and support of customers to ensure they get maximum value from the service. This is key to the CA retaining its customer base and to help grow it through positive experiences.

The role will require you to learn and understand local practices and processes relating to the CA service and IT platforms, recognise instances of best practice and how best to share and implement them into Authorities.

You will support the Change team with developing processes for use of on CarePlace, Rapid QA tool and other IT systems through feedback and engagement at an operational level. You will need to be comfortable with IT systems and to be able to demo them when appropriate

This role is subject to Ealing Council's enhanced vetting process.

Closing date: 28 November 2022

Downloads

  • Role Profile
  • Employer: London Borough of Ealing
  • Reference: LBE/22/219274
  • Published: Mon 14/11/2022, 15:35 PM
  • Closing on: Mon 28/11/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £37,353.00- £40,566.00 pa inclusive (Grade 10)
  • DBS Check: No
  • Location: Ealing

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