Resident Engagement Officer PO4

Resident Engagement Officer

About Waltham Forest

There is a real buzz about our corner of London. We are intensely ambitious for Waltham Forest, investing in the Borough’s future, and creating a legacy that will benefit our residents for years to come.  Waltham Forest is an exciting borough where diversity is valued and is integral to both, service delivery and recruitment. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

Waltham Forest is committed to meeting its 4 equality objectives which are:

• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance, and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
• Providing fair, appropriate, accessible, and excellent Services to all.

The Neighbourhoods Service area which includes, Parks, Leisure, Enforcement and Waste, are looking to recruit a Resident Engagement Officer. This role will take the lead in coordinating procurement of services, writing briefings, external correspondence and speech writing, along with promoting and engaging the Neighbourhoods model. The position will help advocate joined up working with outside organisations, internal departments, stakeholders and customers achieving cohesion. Multiple engagement programmes will be delivered by this position as well as ward walks, community ward forums, public consultations, community workshops, surveys and community events.

The successful applicant will also be involved in a wide range of projects, with particular focus on resident satisfaction, sourcing external funding and Procurement of Contracts. We are looking for someone who will show pride and passion for public service and is committed to delivering an excellent service for our residents.

The role requires the successful candidate to collate, analyse, interpret and provide detailed report to stakeholders to ensure continuous improvement of processes. Horizon scanning using social media to engage with our residents and using data to feedback.

Candidates should display excellent verbal and written communication skills and flexibility to working patterns and practices. The successful candidate will be able to use evidence and knowledge to support accurate, expert decisions and advice, and understand how this role fits in with and supports organisational objectives.