Digital IQ Development Officer
Starting salary: £34,629
Job Level: Level 3, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG with remote working arrangements available
Hours per week: 36
Contract Type: Permanent, Full time
Closing Date: Sunday 18th September 2022
Interviews to be held: TBC
Alternative flexible working options available/open to discussion
** AGENCY STAFF, PLEASE CLICK HERE TO APPLY **
About us
Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind.
About the Team
The Technology Adoption Team is a dynamic, cross-disciplinary team built with the purpose of fostering a proactive digital learning culture while working with our users to solve the business problems of today using our growing productivity toolset.
We relish solving business problems alongside our users, and supporting colleagues in finding new and exciting ways to work effectively in Camden’s hybrid digital world of work. We develop solutions that work, with our users every step of the way, building their confidence with technology through everything we do. We’re always curious, and love to experiment and test the latest updates across our cloud-productivity toolset to ensure we’re delivering the best value to our users and the citizens of Camden.
The role
The role of the Digital IQ Officer is to maintain up to date, functional knowledge of our productivity tools. To identify and develop engaging learning content, delivering this to our users through various channels in an impactful way. The role adds to the team’s overall mission through supporting the development of confidence and our users overall Digital IQ - so they can use tools to solve their daily business problems.
Key Responsibilities for this role include:
• Maintain up to date, functional knowledge of our productivity tools offering.
o Staying ahead of developments by keeping up to date with productivity tool product roadmaps.
o Researching the use of new functionality and ways to apply them to support the organisations work.
o Developing confidence by taking part in testing and experimenting with our technologies.
• Investigate, identify, and select areas of business need to develop learning and training content for users.
o Including, but not limited to; classroom learning sessions, online learning session, self-help guides, videos and vlogs.
o Proactively identifying self-help content opportunities, including pre-existing online or those that need development.
o Troubleshooting problems that arise with our productivity tools with users, escalating when required.
o Proactively including users in the development of new content when appropriate.
• Communicate our self-help content and development opportunities to encourage staff to expand their skills in the use of productivity tools.
o Effectively communicate our self-help content, learning sessions and additional opportunities.
o Proactively updating our learning management system pages.
o Continuously review materials to ensure they are current and relevant to the tools in use.
• Support the development of a dynamic culture of continuous improvement of our staffs Digital IQ.
o Provide learning support to projects of strategic significance across DDS.
o Support the implementation of an evaluation and impact framework to determine success of training initiatives.
o Support the development of a proactive self-help culture.
• Key workstreams include:
o Design and delivery of our digital onboarding process – ‘First 100 Days’ – ensuring starters are confident with our toolset.
o Supporting the identification of staff who need additional digital training – ‘Essential Digital Skills’ – ensuring they do not feel digitally excluded by lack of confidence.
About you
To find out more about what it is like to work at Camden, meet some of our People by clicking HERE
You’ll be passionate about supporting others as they get to grips with new technology, with strong empathy and understanding of how others can perceive and react to new ways of working. You’ll be comfortable with testing and experimenting with new technology, capable of identifying the value it can bring to the organisation.
In this role you will create a variety of different training content and devise and deliver programmes of education to user groups at every level, from directors through to frontline staff. The role requires the ability to be creative in how you skill up staff from all parts of the organisation. You will be highly motivated to work in partnership with key stakeholders to further maximise benefits.
You’ll also need a hands-on approach as you will be working directly with users to understand their learning needs, both as a team and alone on your own intiaitive.
You should have the ability to understand and map process, demonstrate strong attention to detail and have an analytical approach. You will also be able to prioritise effectively and meet deadlines, particularly when faced with changing circumstances.
Please see the detailed job profile via the link below for detailed information about the role.
We're ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we'll redefine what a career can be.
Working for Camden
Working for Camden you'll receive a host of great benefits, Click HERE to see full details.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Additional information
To view the Job Profile please click HERE
To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.