Application Support Officer
About Us:
Harnessing digital to drive change and improvement in housing services
In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient.
Kensington and Chelsea understand the opportunity as well as the necessity for positive innovation and change. We are reviewing our property portfolio and management to ensure it delivers social value and aligns with our ambitions on equality, diversity and inclusion. Understanding the needs of our residents and the organisation that supports them is critical.
The Role:
You’ll use your IT support and customer service skills to help us deliver excellent services for residents and support housing initiatives for change. Specifically, you’ll support our Housing Customer Relationship Management (CRM) application, which is run on MS Dynamics 365 Online. This is means understanding and helping colleagues who need support with CRM requests and incidents.
Please refer to the Job Description for more information
About You:
You’ll be a vital point of connection between IT and the Housing department. You’ll have excellent organisation and communication skills, with great customer service and problem solving skills. Your IT skills and experience will be needed also. This job is very much about asking questions, probing the answers, and really delving deep into what’s required. While some understanding of housing would be helpful, a local authority background is not essential, providing you are curious, quick to learn and ready to work at pace.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Application process
Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.
You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.
Additional information
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
How to Apply
Please apply online via the link provided explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.
If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk