Complaints and Customer Feedback Officer (Housing)

Housing Complaints and Customer Feedback Officer

Grade 6 £32,112-£35,496 per annum

Havering Council are looking to recruit a Complaints and Customer Feedback officer within Housing Services. 

The post available is to record, investigate and respond to complaints and Councillor/MP enquiries in line with procedures and within corporate timescales.
In collaboration with others, ensure that complaints are dealt with promptly and sensitively, logging and reporting service failures and complaints to help prevent their reoccurrence. Provide information to enable the relevant services to learn from the complaints and enquiries received.  Make suggestions for service development or improvement.
Undertake a range of work within operational teams associated with both statutory and non-statutory complaints and representations. Provide consistently high quality replies to complaints for managers and their teams.
To process and provide information on Freedom of Information, Data Protection Act requests and Ombudsman cases in line with statutory and corporate deadlines. 

For any further information and/or an informal discussion about the role, please contact Sarah Birtles via sarah.birtles@havering.gov.uk

Please see job profile here.

The closing date for applications is 10th August 2022.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.