Housing Repairs & Maintenance, Administrator/Planner
Job introduction
Do you have experience of planning and scheduling trades across multiple sites with a high volume of tasks? Are you disciplined, organised and process-driven in your approach to workload? Do you have strong interpersonal skills and the ability communicate across teams in a busy work environment? Do you have a strong customer focus to deliver works to the best standard and timescales with the resident at the heart of the job?
If so, our role for a talented and motivated Repairs and Maintenance Administrator within the busy Repairs and Maintenance Department may be of interest to you.
For an informal discussion, please contact Sam Crick - Operations Manager on 07786712315 or Sam.Crick@brighton-hove.gov.uk
About the role
You will be working within the administration team, directly reporting to Senior Administrators. The team will support the service in delivering repairs across multiple sites and trades. You will be responsible for planning and scheduling diaries for a multi-disciplinary trade team who deliver high standard housing repairs and project activities to Housing properties across the City. You will also liaise directly with contractors and trade operatives and undertake general administration duties such as making and receiving telephone calls, printing, collating and filing documents and sending and receiving emails and letters.
You will have excellent IT and customer service skills and an understanding of the needs of our diverse staff and customers and be able to tailor delivery accordingly to the highest standard and most efficient timescales.
The service currently has a considerable backlog of outstanding repairs and you will play a key role in tackling this work, achieving targets and deadlines to realise these goals.
This is an opportunity to develop administration skills within the Repairs and Maintenance industry and play an important role in a team who provide a crucial service for the local community.
In return for your skills and hard work, we offer:
- A standard working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 – 17.00).
- A full induction with job shadowing and on-going mentoring and development
- Paid annual leave
- Pension scheme
Due to the ongoing impact of COVID-19, we’re reviewing how we deliver services across the organisation. We’re looking into ways that office roles can be filled by a hybrid office and home working pattern.
Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance (brighton-hove.gov.uk) and Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £19,650 & £20,043.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.
Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).