Ealing Council are looking for a motivated and professional individual to join the Subsidy and Policy Team.
The role will support Benefits Subsidy and Policy Manager to ensure controls and service improvements are developed and implemented, improving residents’ experience and safeguarding benefits subsidy, Council Tax Reduction expenditure and other discretionary funds administered by the Service
The role will include addressing barriers to efficient service delivery and potential risks to the council, financial or otherwise. You will work closely with IT team, taking an innovative approach to the identification and implementation of improved IT systems, polices, processes, procedures and training.
You will be responsible for coordination of appeals, revisions, and complaints. Ensuring at all times that they are dealt with in the most effective and efficient manner and to ensure deadlines are met. Provide Revision and Appeals Officers guidance and support on complex cases including support with tribunal hearings.
You must have ability to take responsibility for activities, decisions, and outcomes, manage the workload and ensure that you are effective in balancing prioritise and consistently meet challenging deadlines.
The role will be split across the Subsidy and Policy team, nevertheless ensuring that 50% is dedicated in providing appeals & revision support.
In order to carry out this role it is essential that you have detailed working knowledge of the Housing Benefit, Council Tax Reduction, Discretionary Housing Payments schemes,
Knowledge of decision-making regulations and case law. Detailed knowledge and understanding of Benefit software packages and document management systems
Excellent customer service and communication skills are essential, as is the ability to deal sensitively with customers.
Closing Date: 7th July 2022