Service Delivery Manager (DFG)
Service Delivery Manager (DFG)- £41586-£45576pa
Havering Council’s Disabled Facilities Grant plan for 2021/2 includes a programme of digitalisation, expansion and promotion. Our goal is to provide a more robust foundation from which we can expand the reach of the service whilst also seeking more innovative, preventive and personalised applications of the funding.
It is a really great time to join our dedicated team. We are looking for proactive, enthusiastic, self-motivated and solution focused people who enjoy making a real difference to people’s lives. Working with our colleagues in social care you can lead the team who support people to live independently in their own homes for longer.
About the role:
To promote and extend the reach and roll out of the Disabled Facilities Grant programme at Havering. To advise the various departments on the appropriate application of the Grant ensuring that the Council and its residents receive of high quality advice and assistance to enable vulnerable residents to remain in their home safely. To proactively identify areas where the Grant should/could be considered either as a complimentary to existing or in place of core funded activity.
To assist the Senior Management team to develop and implement the strategic objectives for delivering continuous service improvement and excellent customer-focused service; in accordance with the private sector housing strategy and policy and procedures associated with the Council’s provision of Disabled Facilities grants, Adaptations and associated grants.
To lead and manage the team being responsible for allocating work, undertaking supervision and assisting in the hiring of new staff, providing direction and professional guidance to ensure that performance targets and quality standards are met by the team. To work with key partners in the council including social care, occupational therapists, building control, technical officers etc to provide a seamless ‘one council’ service.
To oversee the efficient implementation of schemes to improve private sector housing and provide advice, assistance, and direction to colleagues and other agencies to ensure that customers receive appropriate wraparound services in relation to their housing needs, including potential relocation and other housing, care and health related services
To manage operational budgets related to grants/loans and adaptations work within the agreed limits as necessary. To report, analyse and present regular reports and commentary on grant activity.
About you:
The post holder should demonstrate the following:
- Management of an operational team involving the approval, administration and verification of means tested grant applications.
- Setting and monitoring of team and individual performance objectives to deliver an effective, customer-focussed and compliant service.
- Working with vulnerable people providing comprehensive and legally sound advice in relation to the Disabled Facilities Grant.
- Working in partnership with internal/external agencies to provide comprehensive information to stakeholders and develop and enable joint working and information sharing.
- Service planning and promotion.
- Working within the Housing Grants Construction & Regulation Act 1996. The Regulatory Reform (Housing Assistance) (England & Wales) Order 2002 or similar legal frameworks.
- Analysing and reporting on activity across the service, providing insights to Senior Management to inform strategic direction of the service.
- Complaints management and issue resolution.
For an informal discussion about the post, please contact Caroline Little 01708 432095
The closing date for the receipt of applications is 25th May 2022 however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
Additional Information
The London Borough of Havering is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).