Starting salary: £31,434
Job Level: Level 3 Zone 1
Work Location: 5 Pancras Square, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Wednesday 18th April 2022 at 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
In Camden we are committed to working together to make our borough the best place to live, work, study, and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind. Here’s where you can help decide a better future for us all. We have an exciting opportunity for two enthusiastic and dedicated individuals to join our Sheltered Housing Service.
Working in a team of sheltered housing managers to deliver first-class customer service and comprehensive support and enhanced housing management services to tenants. You will take frontline and personal responsibility to enable tenants to continue to live independently in their own homes, resolving high-level escalations and complaints whilst liaising with other services and agencies.
You will work effectively with tenants and service partners to drive service improvements, working across designated sheltered housing schemes as well as managing a range of complex cases including hoarding, fire risks and anti-social behaviour. Alongside this, you will act as a premises manager and carry out health and safety checks to maintain the integrity of the building and safety of people within the blocks. You will work closely with the estate management team to provide an enhanced housing management service to sheltered housing tenants.
The successful candidate will have a proven track record of working with vulnerable older people in a service environment, being familiar with designing tenants profile and support plans, as well as delivering outcomes on relevant housing-related support solutions.
You will demonstrate excellent customer service care skills, with the ability to effectively communicate with a wide range of audiences and deal with complaints tactfully. You will also have good IT skills, being able to prioritise your workload and meet deadlines.
The desirable candidate will have a National Certificate in Housing (Supported Housing) and working knowledge of welfare benefits, with the ability to think of innovative solutions to maximise tenants’ incomes.
This post will require an Enhanced DBS check.
To find out more about what it is like to work at Camden, meet some of our People by clicking HERE
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org or post to 5 Pancras Square, London, N1C 4AG.