Estates Improvement Officer

At the London Borough of Hounslow, we have big ambitions. And our Housing and Tenancy Management Services are helping us realise these by transforming how we work for our residents. Right now, we’re looking for outcome-focused officers and performance-driven managers to fill our Housing and Tenancy Services roles.

In these roles, you’ll play a key role in reassuring and helping residents. It’s about so much more than providing great customer service: it’s about becoming a trusted partner. This means that you’ll take on incredibly rewarding and purposeful work.

You will be a frontline professional delivering a first class, modern and flexible Estates Improvement service in the Borough.  You will work alongside Housing and Tenancy Service Officers and Caretakers to ensure Estates are welcoming, clean and tidy and somewhere that residents take pride in.  You are a key contact with residents to identify emerging issues and take action to resolve.  You have excellent knowledge to communicate proactively with residents about any issues arising on Estates and what action is being taken.   

Day-to-day, you’ll be out and about in the community, making every effort to get to know all our residents. As their first point of contact, you’ll field lots of questions and solve as many problems as you can. Proactive and collaborative, you’ll work with other teams in the council to achieve the right outcomes. 

Whatever your previous level of experience, we need you to be passionate about making a difference while working in the team. You’ll need to find common ground, seek different perspectives, and solve problems with an open and adaptable nature.

Having a diverse workforce is vital because it helps us to better understand our communities and different perspectives. You’ll find that our culture is supportive and inclusive, allowing you to be your true self. And because we want everyone reach their full potential, you’ll take advantage of great career progression and plenty of benefits.

It's time to take pride in your work. It’s time to join One Hounslow, one vision, one team.