CRM Business Analyst
About Us:
Harnessing digital to drive change and improvement in housing services
In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient.
Kensington and Chelsea understand the opportunity as well as the necessity for positive innovation and change. We are reviewing our property portfolio and management to ensure it delivers social value and aligns with our ambitions on equality, diversity and inclusion. Understanding the needs of our residents and the organisation that supports them is critical.
The Role:
You’ll use your business analysis skills to help us deliver excellent services for residents and support housing initiatives for change. Specifically, you’ll discover, define and document business development requirements for the Housing Customer Relationship Management (CRM) application, which is run on MS Dynamics 365 Online. This means understanding user needs at a customer and colleague level. One of your key challenges will be to prioritise changes and organise them into a manageable programme.
Please refer to the Job Description for more information
About You:
You’ll be a vital point of connection between the business and the digital technology that now drives many aspects of our organisation. Experience of configuring and customising Dynamics CRM is, of course, essential but we will also be looking for exceptional communication skills. This job is very much about asking questions, probing the answers, and really delving deep into what’s required. While some understanding of housing would be helpful, a local authority background is not essential, providing you are curious, quick to learn and ready to work at pace.
In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.
Additional information
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.