Contract: Fixed Term (2 years)
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
Be at the centre of Customer Services and Assessments
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
An exciting opportunity within Brent Customer Access (Customer Services and Assessments section) has arisen.
Your role will involve assisting customers in meeting their rent and/or Council Tax payments by accurately determining customers’ entitlement to Housing Benefit and Council Tax Support, Concessionary Travel and complying with legislation, case law, guidance and council policy.
You will also be responsible, as required, for providing first contact resolution to customers across a range of services including but not limited to Concessionary Travel (Blue Badges, Freedom Pass and Taxi Cards), Local Welfare Assistance and Adult Social Care Financial Assessments whilst maintaining the highest standard of customer care at all times. You will do this by communicating effectively with customers, landlords and other stakeholders face-to-face, by e-mail, telephone and in writing, as is most appropriate to meet and resolve the customer’s needs.
The ideal candidate will be well organised, have a positive can-do attitude, along with experience of dealing with customers or demonstrable skills to do so.
Candidates will possess the ability to understand the needs of a diverse range of customers, and a commitment to securing the best possible outcomes for them along with the ability to effectively use a range of IT systems and applications.
Candidates will also possess excellent interpersonal skills and good problem solving skills along with the ability to make sound judgments and decisions under pressure.
Ideal candidates will be those who work flexibly whilst also working effectively as part of a team to achieve collective goals.
Closing Date: 10 December 2021 (23:00)
Assessment & Interview Date: To Be Continued
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on firstname.lastname@example.org. Please note the information you provide will be treated fairly and confidentially.
Please note CVs will not be considered as part of your application for this position.