Service Support Assistant 29 hours
Job introduction
Brighton and Hove Independence at Home are a short-term domiciliary care service working with vulnerable people in the community in regaining their Independence.
We are seeking applicants with excellent communication and customer service skills who are flexible and adaptable to change within a fast-moving service. As the role is office based general I.T. and administrative skills are essential and a willingness to learn and work as a part of a team is key to the role.
The SSA Duty Support role is crucial to the smooth and safe running of the service. The successful candidate will need to work well under pressure with the ability to communicate effectively with people at all levels such as staff, other professionals, service users and families. Good attention to detail, taking responsibility and making decisions are essential abilities.
Contracts: 1 x part time 29 hours per week working on a three week rota pattern. Permanent. Salary: £20,092 - £21,748 (pro-rata for part time hours)
About the role
Purpose of the Job
To receive and agree new referrals for packages of care from various sources by identifying availability within Independence at Home capacity.
To provide a high quality, comprehensive duty service for first point of contact for Independence at Home service users, support workers and other professionals and contribute to an out of hours rota.
To liaise with managers to ensure excellent service provision and to administer the day to day planning and duty functions and administration support within a busy environment.
Location: Beech Cottage, Woodingdean
Skills and Abilities
Excellent communication skills both in a variety of formats from different sources
Excellent interpersonal skills, with the ability to deal effectively with customers who have diverse and complex needs
Demonstrable/proven ability to handle sensitive situations effectively and calmly
Ability to work under pressure; prioritise and to use initiative
Proven ability to operate IT systems effectively, including databases, word-processing and spread sheets
Ability to work in a flexible and co-operative way in a team and meet tight deadlines
Excellent organisational skills
To be able to demonstrate commitment to the principle of Equalities and to be able to carry out duties in accordance with the Council’s Equalities Policy
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
Company information
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans as these groups are currently under-represented in our Directorate workforce.