Service Improvement Manager

What you'll do

We’re looking for an exceptional Service Improvement Manager who wants to make a difference and thrives in a challenging environment. If you have a proven track record of working collaboratively with colleagues on a wide range of service improvement projects and leading on technical process driven tasks, a fabulous opportunity has arisen to join Optivo’s Asset Services Team as a Service Improvement Manager.

You’ll lead on the delivery of our new cloud-based compliance management system, True Compliance. You’ll also successfully implement & pilot other service improvement programmes, projects and initiatives, ensuring clear and attainable milestones are achieved. By proactively monitoring their progress, identifying issues and proposing corrective action to the Head of Change Management.

Over the course of this exciting 6-month fixed term contract, you’ll lead on the delivery of our electrical compliance auditing programme on our new cloud-based compliance management system, True Compliance. This will also include the successful migration of electrical data onto Optivo’s core asset system.

You’ll ensure clear and attainable milestones are achieved, by proactively monitoring their progress, identifying issues and proposing corrective action to the Head of Change Management. You’ll build strong stakeholder relationships whilst managing expectations by creating clear guidance and mapping throughout the implementation phase. You’ll make best use of technology that reflects best practice and support operational activity delivering resident services.

What you’ll need

You’ll have a strong track record in Project or Service management, monitoring of outcomes, and the management of risk and associated issues.

You’ll have In-depth knowledge and skill in developing and implementing processes and procedures. And have proven experience of delivering to desired outcomes and within quality, time and cost limits.

You’ll be an excellent team-player, highly skilled in negotiation and influencing techniques and ability to work collaboratively with staff of all disciplines and engaging with all stakeholders.

You’ll have impeccable organisational skills with the ability to manage and prioritise own workload and possess the ability to proactively manage challenges and competing priorities and think creatively in resolving programme and project delivery issues.

You’ll have previous experience rolling out a new software across a large-scale organisation. Knowledge of Apex, Orchard, True Compliance, CRM systems would be beneficial. Having a balanced approach in being technically minded and an excellent attitude in delivering great customer service is integral.

You will work with a range of stakeholders, so a positive approach to collaborative team working is essential. You’ll need to live our One Team culture!

Closing date for applications:  Monday 29 November 2021 at midnight 

Interviews will be conducted via Microsoft Teams video link between Tuesday 14 and Friday 17 December 2021.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.