Business Systems Support and Trainer
Business Systems Support and Trainer - The Business Systems Team is part of the Adults and Health Directorate at Barnet Council. Our team's main role is to support and maintain the various IT systems used across Adults and Health; providing training, helpdesk support, configuring and maintaining these.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough, and we are committed to working with partner organisations and residents to make Barnet even better.
As an organisation, our staff are committed to Our Values – We Care, We Can Be Trusted, We Work Together, We Value Diversity, We Embrace Change and Innovation – which drive everything we do.
About Directorate
In Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day, month and year. We encourage staff to be empowered in making changes and initiate actions that improve our services. Ultimately, we should all be happy for our friends and family to receive the services we deliver and commission, and so that is where our focus always lies.
Adults Social Care & Health comprises of people with a range of professional specialisms and expertise, including social workers; occupational therapists; contract brokers; staff delivering statutory services; financial and performance analysts.
We value the skills that new staff can offer, to make a real difference to people who use our services and their carers. Irrespective of whether the role is frontline or back office, you would be joining a group of people focused on providing excellent services for the local community.
About the role
This role requires experience of providing system support and maintaining IT systems; experience is desirable with regards to prior knowledge/experience using Mosaic or Framework knowledge of the Mosaic or Framework-i social care database is desirable. You should also have experience of providing training to individuals and groups of staff, ideally within an IT context. You will be a proactive, confident team player with excellent communication and strong IT skills. You will have excellent interpersonal skills, be able to work well under pressure, be able to prioritise and manage your own workload
In return we can offer you professional support and the opportunity to be part of a supportive team committed to work to high standards for the benefit of our staff and service users.
About you
We are looking for somebody to join us in a systems support and training role. You will provide first and second line support to users of our IT systems, in particular Mosaic. You will be responsible for logging support requests received, providing guidance, making changes and corrections in the system. You will also provide both group and 1-to-1 training to system users; this could be in a classroom environment or remotely using tools such as Microsoft Teams. You will help to develop and maintain our system guidance documentation and training materials.
What we offer
- 30 days annual leave, plus public and bank holidays
- Work-life balance options may include flexitime, job share, home working, part-time
- Generous Local Government Pension Scheme
- Cycle to work scheme and season ticket loan
- Excellent training and development opportunities
- Employee well- being training programs
How to apply
Interviews are due to take place on the week beginning 15th of November 2021. Click on the apply button on our website where you will find the job listed. Please read through job description and person specification and complete the online application form. If you would like any further information about the role before applying please contact ebere.ugoji@barnet.gov.uk.