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This Vacancy has closed.

Technical Support Officer

  • Employer: London Borough of Hillingdon
  • Reference: CRS00048
  • Published: Mon 18/10/2021, 3:39 AM
  • Closing on: Mon 01/11/2021, 3:39 AM
  • Working Pattern: Full Time
  • Hours: Technical Support Officer
  • Salary: £25137 - £26520 per annum
  • DBS Check: Yes
  • Location: Technical Support Officer

About us

Hillingdon Council: Putting our Residents first.

About the role

This is an excellent opportunity to join Hillingdon Business Administration Team as a high-level minute taker/Administrator. We are a dynamic team and we go above and beyond for our residents.

The role will see the successful candidate working alongside colleagues to support our social care teams with both minute taking and a range of administrative tasks, helping us to deliver our Service Level Agreements. This means ensuring all minutes are recorded to a high standard and delivered within set timescales in a fast-paced environment where continuous improvement and personal initiative are valued.

If so, this is an excellent opportunity to join the Business and Technical Support Team. We are a dynamic team, and we go above and beyond for our residents. The role will see the successful candidate working as part of our Technical Support Team, supporting our managers with the Technical Support Coordinator with the various administrative tasks and delivering to Service Level Agreements'. This means ensuring all requests for support are dealt with to the highest standards.

This role is primarily around providing minute taking support to our social care teams for example children's safeguarding case conferences, Fostering and Adoption Panel meetings and other high-profile meetings which requires a high level of confidentiality and the ability to listen to what is sometimes upsetting information.

In addition, the role can also involves updating databases, resolving financial queries, document management, supporting social work teams, internal and external communication and working with a range of IT systems.

About you

The successful candidate will be an enthusiastic and flexible person who is self-motivated, with a positive attitude and committed to Putting Our Residents First.

You will have exceptional minute taking skills and attention to detail, the ability to meet statutory deadlines and priorities, possess the tenacity to 'get the job done' and the ability to work autonomously, as well as part of a team.

With a sound knowledge of IT systems, you will preferably have previous experience of supporting multi-disciplinary teams with comprehensive knowledge of technical administration services and of developing and maintaining good working relationships. We are looking for someone who is able to adapt to a fast-paced environment and works well under pressure.

We offer a range of Company benefits. These vary according to the business area and role but may include:

  • local government average salary pension scheme
  • free parking (4 days a week) if based at the Civic Centre
  • a 36-hour week for all full-time staff
  • generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
  • career breaks
  • flexible working hours
  • season ticket loan
  • access to a Credit Union
  • access to a wide range of training and courses
  • discount on a variety of Adult Education courses run by the Council
  • payment of professional fees where these are required
  • discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
  • cycle purchase scheme
  • car sharing scheme
  • 30% discount on green fees at council-owned golf courses

Additional information

You are required to demonstrate strong examples of how you meet the job requirements and person specification. Please include your current CV in your application however please note that a CV alone will not be accepted.

Please ensure that you have addressed all of the application criteria from the person specification in your responses, using each as a heading for your individual responses.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

  • Employer: London Borough of Hillingdon
  • Reference: CRS00048
  • Published: Mon 18/10/2021, 3:39 AM
  • Closing on: Mon 01/11/2021, 3:39 AM
  • Working Pattern: Full Time
  • Hours: Technical Support Officer
  • Salary: £25137 - £26520 per annum
  • DBS Check: Yes
  • Location: Technical Support Officer