Head of Allocations, Lettings and Income

Head of Allocations, Lettings and Income Collection

Croydon is a borough on a transformation journey. The Council’s financial problems have been well publicised, but we have made substantial progress towards balancing the books, with a clear financial strategy in place for the next three years.    

We are also committed to drastically improving housing for our residents. Following an independent report earlier this year, a new Housing Directorate has been formed, a Housing Improvement Plan put in place and a Housing Improvement Board is being set up to monitor and oversee our improvement journey.  A lot of work has already taken place, but there is a lot still to do and putting the residents’ voice at the heart of this work is absolutely key.

We are recruiting a Head of Service for Allocations, Letting and Income Collection which will be a key post in our housing team.  The Head of Service will lead on our choice based lettings system and income collection. Reviewing our current allocations policies will be a priority for this role along with ensuring we have a flexible yet fair approach.

About you:

You will have experience in housing management – particularly in the allocations and income fields. You will be someone who is can lead teams through change, solve problems and is performance driven. The pace of continuing change is demanding, so your resilience and ability to manage conflicting priorities will demonstrate your leadership skills. 

Most importantly, you have will have a passion to deliver excellent services and a commitment to putting residents’ needs first.