Head of Tenancy & Resident Engagement

Head of Tenancy and Resident Engagement

Croydon is a borough on a transformation journey. The Council’s financial problems have been well publicised, but we have made substantial progress towards balancing the books, with a clear financial strategy in place for the next three years.    

We are also committed to drastically improving housing for our residents. Following an independent report earlier this year, a new Housing Directorate has been formed, a Housing Improvement Plan put in place and a Housing Improvement Board is being set up to monitor and oversee our improvement journey.  A lot of work has already taken place, but there is a lot still to do and putting the residents’ voice at the heart of this work is absolutely key.

We are recruiting a Head of Service for Tenancy and Resident Engagement which will be a key post in our housing team.  The Head of Service will lead on all aspects of resident engagement and will be the driving force behind the implementation of the White Paper for Social Housing. 

About you:

You will have experience in housing management and tenancy. You will be someone who is can lead teams through change, solve problems and has a good report with people. The pace of continuing change is demanding, so your resilience and ability to manage conflicting priorities will demonstrate your leadership skills. 

Most importantly, you have will have a passion to deliver excellent services and a commitment to putting residents’ needs first.