Salary range: £43,860 - £46,839 p.a. inc.
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time
Join the complaints team at Brent Council to help improve services and outcomes for customers
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
We are looking for a candidate with knowledge of Adult and Children’s Social Care. This could be an opportunity for an experienced social care officer or manager to use their skills to help make a difference to the lives of adults and children in Brent.
A complaint handling background is desirable but not necessary. However, awareness of the relevant Statutory Complaint legislation for the relevant areas would be an advantage, as would experience in managing a team, preferably in a local government setting.
You will be a keen, hardworking and assertive individual who is passionate about helping our residents. You must be interested in identifying areas for improvement and use this drive to inform improvements across local government.
You will have excellent interpersonal and persuasion skills with the ability to provide clear advice and direction to officers as well as senior management and councillors. You will also have excellent communication and analytical skills and a good standard of spoken and written English to communicate with audiences at different levels.
You will be able to manage and prioritise high workloads and meet strict deadlines with the ability to lead and encourage others to do the same.
Closing Date: 19 October 2021 (23:00)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on firstname.lastname@example.org. Please note the information you provide will be treated fairly and confidentially.
Please note CVs will not be considered as part of your application for this position.