Service Desk Incident Support

6 Month Fixed Term Contract

What you'll do

We’re looking for enthusiasm, a can-do attitude and the willingness to learn and provide great Customer Service.

This fantastic contract opportunity will be to deliver a project to the business, so the successful candidate will have the drive and focus to see the project through from start to finish.

As a member of the Service Desk Incident Support team you’ll act as the first contact support for our customers via phone, email and web chat, you’ll be required to log, diagnose, escalate and resolve tickets within the SLA. As well as having excellent communication skills, you will need to be confident on prioritization and self-initiative.

What you’ll have

• You’ll have Knowledge of Microsoft Office Products
• Ideally you’ll have 5 GCSE’s or equivalent experience
• Experience of using computers in a business context
• You’ll have the willingness to learn new applications, tools and possess effective collaboration and customer service skills

This role will require travel to other sites for work so you’ll need to have a full driving license.

You’ll need to travel to sites across Kent, London, Sussex and Midlands for Site Visits on occasions.

What’s in it for you?

You’ll enjoy a great salary and benefits package, including 27 days (rising to 30 days) plus bank holidays, and a day off for your birthday. You can also buy and sell leave up to 5 days. We’ve generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities) and we’re sure you’ll agree it’s a sound package. If you’re passionate about what you do and share our ambitions, we look forward to hearing from you.

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Closing date for applications: Sunday 17 October 2021

Shortlisting will be conducted on Tuesday 19 & Wednesday 20 October 2021.

Interviews will be conducted via Microsoft Teams on Thursday 28 October and Friday 29 October 2021.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.