Supported Housing Officer
Passionate about helping people? We need you!
NHG’s Care and Support Directorate provides homes for thousands of people. Our residents include older people, those with learning disabilities, physical disabilities and mental health needs. We strive to ensure that, regardless of need, our residents can lead their lives with dignity and in safety.
As the Supported Housing Officer, you will lead on the delivery of person-centred housing management services. You will be committed to delivering services of the highest quality, and to ensuring our homes are well maintained, minimising voids, maximising income and are welcoming environments for residents, staff and visitors to the service.
You will be required to use your initiative to respond to the needs of residents. Good judgement, strong interpersonal skills and a passion for excellent customer service are therefore key requirements. Your role will include working in partnership with the care provider and other agencies, and to advocate on behalf of residents. You will need to balance this with setting clear expectations with residents, so they have the information and assistance they need to sustain their tenancies.
This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills, and a passion for excellent customer service. As part of the role, you will be managing a small staff team and contract services.
This role is based in the London Borough of Lewisham and may occasionally involve evening or weekend working as per business needs. The role is part of a team and occasionally you will be required to cover colleague’s annual leave.
If this sounds like the challenge, you are looking for, we’d love to hear from you.
In return, we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages.
To apply for this role, you will need to provide your CV and complete an online application form. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details.
This role will require a DBS check. Therefore, an enhanced check will be requested in the event of you being offered the position as part of our pre-employment checking process.
Advert Close: Thursday 7th October
Interviews: 14th October