Specialist Customer Accounts Advisor (Income Recovery Team)
£33,500 per annum | Permanent | 35 hours per week
The Job
If you’re looking for an opportunity to step up, where you can really make a difference to income maximisation across a range of tenures, delivering exceptional customer service to our residents, with an approach that is aimed at sustaining tenancies we want to hear from you!
We’re looking for someone with excellent communication skills, with proven experience of Income Recovery, credit control, who is a team player and can support us with our continued success and development of our Customer Accounts Team.
You’ll be a proactive problem solver who thrives on performance and achieving positive results and who is adaptable and willing to learn. You will also have a keen eye for detail, with sound mathematical and analytical skills.
Leading on complex casework and legal action, you’ll have experience of preparing, presenting at possession and stay hearings in county courts. We require someone with good knowledge of different tenure types including Leasehold, General Needs and Shared Ownership and an understanding of service charges, with working practice of rent arrears protocols.
You’ll be confident using housing/income management systems and have demonstrable problem-solving skills, take ownership and resolve customer account enquiries working closely with internal and external colleagues.
You’ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our residents. You’ll be polite, approachable and professional with the ability to communicate to a diverse range of people. We’re looking for people who have strong IT skills with the ability to multi-task.
About THCH
Tower Hamlets Community Housing was formed in March 2000 and now manages more than 3,000 homes in Tower Hamlets.
THCH are a progressive housing association that couple excellence in customer service with that of a sound business model underpinned with robust control. Having recently regained G1 status within ambitious timelines.
Based in the heart of Tower Hamlets, THCH are deeply embedded in the community and provide support in the provision of local services beyond housing.
What we offer…
Apart from being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely refurbished office, plus the opportunity to work flexibly where possible. On top of this we offer an environment which promotes openness and inclusion a team that operates with empathy and values partnerships and integrity.
Please note: We are reviewing our current ways of working to incorporate new agile working methods. Currently for this role employees will be expected to spend 40% of their working hours in THCH’s office and 60% working from home.
How to Apply
Please email your CV, the additional information sheet and a supporting statement outlining how you meet the criteria for this role to jobs@thch.org.uk.
The role profile and Candidates Essentials form can be downloaded from our website.
The closing date for the receipt of applications is Wednesday 22nd September 2021 at 9:00am.
Interviews are to take place 8th October 2021.