Head of Customer & Registration Services

Starting Salary: £69,072

Job Level: Level 6, Zone 2

Work Location: Various locations in Camden with remote working available

Hours per week: 37 hours per week

Contract Type: Permanent, Full time

Closing Date: Sunday 19th September 2021, 23:59

Interviews to be held:  w/c 27 September 2021

Alternative flexible working options available/open to discussion

About us

Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. We’re ready to welcome your ideas, your views, and your rebellious spirit.

The role

Reporting to the Director of Customer Services, this is a senior management position that will play a central role in delivering the Council’s ambitions to put residents and other citizens at the heart of service design through leading the strategic development and delivery of high volume 24/7 people focused services and our organisational strategy for citizen contact.  

The role will work collaboratively with colleagues, users and partner organisations to design and deliver effective and high-quality services across all channels in support of the Council’s wider outcomes set out in Camden 2025.  You will provide inspirational leadership to the Customer Service and Registration Service teams, ensuring a focus on improving user experience, staff development and data/insight led performance and use of resources.

About You

• A motivational leader, able to develop and communicate a shared vision across large diverse team
• Excellent operational management experience, leading a demand driven, high profile, fast paced service with an understanding of delivering people focused services in a large complex organisation.
• Strong people management and leadership skills, with the ability to create effective teams that listen, question, learn and collaborate to deliver positive outcomes for citizens. A clear understanding of what high performance and equality means for the service including evidence of leading work on anti-racism and well-being as we move out of the pandemic response.   
• Strong interpersonal and communication skills, evidencing sound political acumen, influencing and collaboration skills across organisational boundaries to develop shared goals and resolve conflict
• Experience of using data and human centred design to drive continuous service improvement and design with a strong user focus, participative approach and highly effective programme delivery
• Evidence of developing creative and strategic solutions to complex challenges, using agile methodologies and being comfortable with change and ambiguity.
• Strong financial and budget management experience

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information     

To view the Job Profile please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website  

Asking for Adjustments   

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.   

This post is not politically restricted, which means individuals holding these posts cannot have active political role.