Bereavement Services Team Leader
Starting salary: £41,952
Job Level: Level 4, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG. (Currently Home working).
Hours per week: 36
Contract type: Permanent
Closing date: Sunday 19th September 2021 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion
About us
In Camden we are committed to working together to make our borough the best place to live, work, study and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities and nobody gets left behind. This is an exciting opportunity to manage a range of Bereavement service areas and develop new relationships and links with other service areas involved in the wider bereavement process.
The role
You will lead on the operational management of the Mortuary and Coroners Administration Service including performance monitoring, data analysis, service improvements and stakeholder manager the bereavement service relationships.
You will lead on customer focus for the service by challenging service delivery and ensuring lessons are learnt and incorporated through complaints received. You will take responsibility for managing budgets and financial reporting as well as leading on Coronial and Public protection forward planning including legislative changes affecting delivery functions, consultations, and income management.
You will advise Senior Council officers, elected members, key stakeholders and citizens on bereavement service related matters and draft briefings and procedural reports for the relevant portfolio holder as directed by the Coronial Services and Business Development Manager or the Head of Public Protection and Community Safety.
About you
You will be self-motivated and be committed to lead, manage and drive improvement and taking personal accountability for ensuring the delivery of an effective service across the council and the borough. This will include the ability to analyse business data to inform strategic decision-making and resource deployment to achieve service and Camden objectives.
You will have a good knowledge/understanding of the relevant legislative framework including, Coronial service, Mortuary service to improve service delivery, challenge and influence senior managers and effectively monitor and prepare reports on the effectiveness of all teams across the service.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.