Customer Service and Business Support Team Manager

Waltham Forest is vibrant and distinctive, a fantastic place to live, work, explore and invest. With a growing cultural scene, more green space than any borough north of the Thames, and great transport connections to the city and beyond it is a vibrant and creative borough. 

Our ambition is to ensure all of our residents can enjoy a good quality life. We are working at pace to create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents. We are looking for the right people to make this a reality.

We are looking for team managers who will strategically manage and develop a professional service area ensuring the delivery of the service meets all Council, professional and legislative requirements.

This is a varied role, vital to an expanding and changing business at an exciting time.  You will be responsible for ensuring your service areas deliver the best possible service to our internal and external customers. You will be a role model and mentor to your team and support their growth and development.

To succeed in this role, you will be constantly curious and willing to show courage in implementing changes that will improve our services.  You will help drive transformation, modernisation, digitisation, efficiency and a commercial approach across your areas.  You will engender a customer first approach, placing customer experience at the heart of everything you do and ensuring the Council can deliver for the future.

We are recruiting for a number of roles, two within Payroll and Finance, and at least one in other areas.

Payroll and Finance

As we embark on an exciting project to replace our current ERP system, we are looking to grow and build capacity in the Corporate Business Hub, which encompasses a number of areas including HR Admin and Payroll, Accounts Payable and Accounts Receivable.

We are looking for Team Managers with a specialty in these areas, especially Payroll and P2P/Accounts Payable. Local Authority experience and knowledge of SAP is desirable but not essential.

Other areas

Outside of payroll and finance, the areas of operational responsibility could include:

• Libraries and face to face customer service including Registrars
• Customer resolution centre
• Business Support covering support to a range of services across the organisation
• Executive and Councillor Support and Weddings, Meetings and Events services
• Quality assurance and system and service development