You will act as the portfolio lead for a responsive housing management service delivering and focusing on positive customer outcomes and satisfaction.
You will be responsible for developing and driving a performance culture with a focus on continuous improvement, accountability and personal responsibility and ensuring all KPIs are reviewed to measure the performance of the service.
Your role will require you to lead on projects to ensure you are making the best use of technology to support the delivery of neighbourhood services for staff and residents, whilst also ensuring regular quality assurance checks are completed to maintain consistently high levels of service delivery in line with policies and procedures.
This role requires the successful candidate to motivate teams to achieve excellence in all activities and fully embrace and promote Optivo culture, C.O.R.E. values and behaviours, creating an environment which is supportive and a place where it’s enjoyable to work.