This is an exciting time to join us as we expand our COVID – 19 contact tracing capabilities to meet the projected demands of the service. Local contact tracing is a key element of the national and local public health strategy to effectively contain Covid-19 infection.
You will lead, manage and develop a team of contact tracers through a period of considerable change, to adopt new ways of delivering excellent quality services to the residents of Brighton and Hove.
You will contribute to the delivery of the BHCC Local Outbreak Plan (LOP) which all Local Authorities are required to have in place to help prevent and contain the transmission of COVID -19. You will be working closely with the wider public health team and external organisations such as Public Health England, contributing to the management of complex cases and outbreaks.
Currently COVID -19 Contact tracing is managed between NHS Track & Trace and Local Contact Tracing Partnerships managed by Local Authorities. Since January 2021 the Brighton and Hove Local Contact Tracing Partnership has been delivered by Brighton and Hove Community Hub, which was established in April 2020 to support residents who were shielding, others with support needs related to the pandemic and residents who are self-isolating.
National developments mean that an increasing number and proportion of cases will be managed by the Local Tracing Partnership and delivered by Local Authorities.
You will play a key role in helping us shape the expansion of this service.
Fixed term until March 2022
We would be happy to consider anyone who would like to apply on the basis of a secondment from their substantive job. If you would like to apply on the basis of a secondment please get the agreement from your manager before applying.
Closing date: Midnight 1 August 2021
Shortlisting: Monday 2 August 2021
Interview date: Thursday or Friday 5 or 6 August 2021
For an informal discussion, please contact Edd Yeo on email email@example.com
About the role
Your main duties will include:
• To build effective and collaborative working partnerships with senior managers, partners, agencies and the voluntary sector to lead, manage and develop the city’s local contact tracing service. Undertaking this in accordance with current national and local policies and procedures.
• Managing a caseload, undertake public health risk assessments in accordance with current protocols, guidance and standard operating procedures.
• Use effective interpersonal skills to build rapport with cases and contacts. Modify and adapt methods of communication to account for the differing needs of individuals.
• Responsible for the day to day management of the city’s local contact tracing team, contributing to the overall development of the service. Providing effective, responsive service delivery. This will include: -
a) Selection, recruitment, induction and attendance management.
b) Allocation and prioritisation of work and resources.
c) Coach and mentor staff to manage their behaviours, performance and development.
• Work closely with the Operations Manager developing team plans that provide an effective and efficient contact tracing service that meets the needs of the city. To monitor and review the team plans creating a high performing responsive service.
• Manage risk and make high level independent decisions, escalating as necessary.
• Provide effective data, analysis and other information for inclusion in reports and briefings for Members, partners/stakeholders and senior management
• Ensuring that good customer service and good customer experience are embedded in the service delivery models and the customer is managed and supported throughout the test trace and isolate customer journey.
We highly recommend you read the ‘Maximise your Chances’ below before you apply for this job. It is important you are able to show how you meet the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans as these groups are currently under-represented in our Directorate workforce.