Customer Service Team Leader
Job introduction
The Customer Service Team works within Parking Services and are the first point of contact for residents, businesses and visitors to the city regarding parking. The team deal with a fast workload, issuing a wide variety of parking permits.
About the role
This vacancy is for 1 x Team Leader to join the existing Team Leaders in operationally managing the team with support from the Customer Service Manager. You will need to be an experienced, professional and people focused manager with the ability to motivate the team to get the best results. You will lead and manage team members performance and development and organise workflows to ensure deadlines are met. Additional duties will include writing complaints responses, responding to Freedom of information requests and collation of data for management purposes.
You will need to be able to work independently but also play a leading part in the team's work and help them to manage pressure.
Permanent, Full Time
Interview date: week commencing 9th August 2021
For an informal discussion, please contact Jenny Mitchell, Customer Service Manager Jenny.Mitchell@brighton-hove.gov.uk
We highly recommend you read the ‘Statement Guidance’ below before you apply for this job. It is important you are able to show how you meet the essential criteria within the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
Company information
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.
At Brighton & Hove City Council we offer staff a range of benefits. If you choose to work for us, in return we can offer you:
A competitive salary
Career average pension scheme
Generous holiday
An opportunity to enhance your knowledge and skills
Staff discounts
A range of other staff benefits
Find out more about Living in Brighton & Hove on our website.