For an informal discussion, please contact Dominique O'Neill - Re-Housing Team Leader on 01273 296686
About the role
The Re-housing Team Assistant role has a crucial part to play in the effective management of empty properties and facilitating the mutual exchange process. The team re-let, on average 600 empty properties and facilitate over 200 mutual exchanges.
You will need to be prepared to work in a busy, pressurised, customer focussed team, working within tight time scales in order to achieve agreed targets. The role requires good team working with the other Team Assistants where communication is key. Daily management of the mailboxes and arranging viewings whereby up to 3 households could be in attendance, plus co-ordinating the attendance of Support Workers, Occupational Therapists or third parties requires excellent organisation skills and the ability to carry out numerous different tasks at the same time. You will need to be committed to providing excellent customer service and be able to deal with frustrated, vulnerable or angry applicants.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.