Rents Officer PO1
We have a fantastic opportunity for highly motivated individuals with a passion for helping people and delivering high levels of customer service to join the Rents team.
You will provide an effective, proactive and customer focused income collection service, balancing prevention, support and recovery, using outstanding customer service.
If you would like to join an award winning Local Authority then we'd love to hear from you.
What you'll do…
Provide an effective, proactive and customer focused income collection service, balancing prevention, support, and recovery. Work effectively under pressure to meet deadlines and targets. Put forward new ideas, constructively challenge the status quo and embrace change. Most importantly you will be passionate about people, go above and beyond to make a positive impact on customers.
Responsibilities
Take ownership for all cases within a specific area and deliver a broad range of preventative measures, using a variety of methods to contact customers.
Ensure that advice, information, and guidance is easy to understand and provided as appropriate.
Actively assist customers with their rent related claims including Housing Benefit, Universal Credit, direct payment from benefits and Discretionary Housing payments (DHP) to maximum rental income.
Complete income and expenditure forms to implement sustainable and affordable payment plans.
Promote payment by direct debit and work with customers to create positive rent payment culture reducing the likelihood of missed payments and the need for legal action.
To complete referrals to the necessary debt and advice agencies, including the CAB.
Build and maintain relationships with other external agencies.
Use RentSense to analyse performance within your patch and change approaches to meet key performance measures.
Attend new tenant sign ups.
Prepare legal documentation, complete court applications via Possession Claims Online (PCOL) and represent the Local Authority in court.
Arrange and attend evictions.
Periodic attendance at community events, promoting and publicising the work of the Rents Team.