Benefits and Allowances

Normal local government benefits including pension.

Role Purpose

Tower Hamlets offers the best of London in one borough. A place of opportunity that is at the heart of the UK economy, boasts some of the capital’s biggest attractions and has one of the most culturally rich populations in the country. We have one of the UK’s fastest expanding economies and the fastest growing population with almost half of our residents aged between 20 and 39.

Our challenge is to manage this growth in a sustainable way so that we see improvements in the lives of all our residents, along with the environment around us.

The council is meeting the challenge by transforming the way it operates in order to deliver better outcomes for our residents with the money we have. Come join our finance team and make a positive contribution to these improvements.

We are recruiting a Team Manager Client Financial Affairs to join the Health, Adults and Community Finance Team. The successful candidate would need to have solid experience in Court of Protection, Deputyship and Appointeeship case management.

Key Responsibilities

To provide a comprehensive Client Financial Affairs service on behalf of the Council, in accordance with statutory requirements, best practice and the Council’s policies and procedures.

To modernise and improve the efficiency of the Client Financial Affairs service (deputyship and appointeeship) and statutory compliance.

Develop information, guidance, policies, and procedures across all key areas of the service in line with statutory guidance and Council policies, and roll-out a training and monitoring programme to ensure compliance.

Lead, manage and develop the Client Affairs Team to provide an excellent customer focused service that is cost-effective. Continually drive improvements ensuring regular statutory compliance and monitoring of team performance.

To receive and respond effectively to all correspondence from clients, next of kin, other Council departments and ensure any queries and case matters are resolved as required.

To represent the Authority on all Client Affairs related matters and manage the interdepartmental relationship between Corporate Finance, Departmental Finance, Adult Social Care and Adult Safeguarding to ensure an efficient and effective service is provided to clients.

Please also refer to the Job Description and Person Specification.

Additional Information

Candidates successful in the interview stage may be asked to undertake a test.

Application Details

This post is open to the following types of applicants: Redeployees/ Internal/ External.

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted. Internal employees should apply via the council's Intranet. External applicants apply via the Council's website www.towerhamlets.gov.uk/careers.