We are looking for an experienced House and Event Manager to join our busy Operations team and manage multiple events at The Brighton Centre
The post of House and Event Manager will be required to manage events at the Venue, ensuring all client event detail, timelines and logistics are correctly interpreted, diseminated and adhered to and a customer-focused service is maintained at all times during the Venue’s annual events programme; amounting to 255 occupied event days, welcoming 250,000 leisure customers, 50,000 conference delegates and managing 125 client accounts.
About the role
Combining a seaside location with vibrant city atmosphere, Brighton is one of England’s most accessible and compact cities for national and international events. Nestling between the rolling hills of the South Downs and the sea, the city’s Regency Squares and crescents provide a golden backdrop to the restaurants and bars, pubs and cafes and dozens of clubs and live music venues which make Brighton & Hove the place to be.
The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500. The Brighton Centre sells in the region of 250,000 tickets per annum for its live entertainment programme consisting of approximately 90 live performances and holds on average 20 major conventions per year, amounting to a combined total of approximately 255 occupied event days per annum. This contributes to an annual economic impact to the City of Brighton & Hove of circa £1bn per annum, contributing to 18,000 jobs in the local area
The post holder will ensure that the Venue is always presented to the highest standards and remains compliant to best working practice during non-event days, providing management of all working personnel, contractors, and crew.
Working within an ever changing business environment, the post-holder needs to possess a strong quality driven customer focus, combined with a demonstrable ability to plan and monitor complex business change in an uncertain environment whilst managing events on site and processing large amounts of information on a daily basis. Alongside this, the post-holder will be managing multiple accounts, all with different desired outcomes and each with the potential to bring in large amounts of revenue to the Tourism & Venues Section. Attention to detail and understanding diverse needs is vital, with the ability to read situations quickly and think globally, understanding the impacts of each decision made on other areas of the business.
Brighton Centre - House and Event Manager
The post-holder will be an integral part of the Venues Management Team and will lead the effective management and delivery of the Venue’s diary of events within the Tourism & Venues Section and the continued combined goal of enhancing the City’s position as a premier conference, entertainment and exhibition destination and as a key driver for the local economy.
Understanding crowd management and dynamics is imperative, as the post-holder will be responsible for the management of events, on-ground decision making and directing the Duty Manager and other Front of House Staff, examples of which would be during a live event where the Venue is running at capacity 5,000 customers, 100 event staff, 50 client and production workers.
The position of House & Event Manager is a fast paced and dynamic role, interacting at a commercial and operational level with external organisations and businesses on a domestic and international stage and directly with our customers. The post-holder needs to be able to think quickly and effectively about event logistics in terms of event delivery and venue safety, to deliver excellence in customer satisfaction and a safe environment.
The position carries with it the potential for long hours to include regular early mornings and late nights working to very tight timelines, under immense pressure to deliver the best commercial outcomes for the Venues Section. Alongside this the role is not entirely office based and the post-holder will often spend many hours working around the Venue and on their feet.
Interview date: 5th or 6th July
For an informal discussion, please contact Don Hurley - Operations Manager, firstname.lastname@example.org or on 01273 292649.
We highly recommend you read the ‘Statement Guidance’ below before you apply for this job. It is important you are able to show how you meet the essential criteria within the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.