Housing Officer

Women’s Pioneer Housing has a rich history of housing women. In 2020, we celebrated 100 years of providing homes for women in London. The need for an organisation that understands and champions women’s housing needs has never been more relevant. Today, the need for safe, secure, affordable housing is as great as ever and we remain committed to making a positive difference to women’s lives by providing high quality homes and services. Gender inequality also remains a huge issue. We aim to influence others to understand the link between providing women with good quality, affordable accommodation and the wider fight for women’s equality.

Our vision is to make a positive difference to women’s lives. Our mission is to provide homes and services which offer a springboard to independent women to achieve their potential. Our values, co-created with our staff and residents, reflect both our history and our future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility

We are on an exciting journey of continuous improvement putting residents at the heart of everything we do, working with our Resident Engagement and Scrutiny Panel to co-design services and to consult residents on our plans. We have embedded our patch-based working approach where frontline staff work as one team helping each other to deliver high quality services and support our residents’ independence and well-being. We have embedded our patch-based working approach where frontline staff work as one team helping each other to deliver high quality services and support our residents’ independence and well-being. Our patch-based working includes the role of our team of Housing Officers.

This vacancy is for a full time Housing Officer to manage a patch of around 300 households in West London. This role requires you to work collaboratively with your colleagues in Estate Services, Repairs, Financial Inclusion and Sheltered Housing to provide a resident focused housing management service. This is an exciting and varied role with a rare opportunity to join a specialist organisation championing women’s housing issues.

You don’t need to have housing management experience to join us but you should have an exceptional record of customer service, empathy, a capacity to learn and a passion for women’s housing issues. We will provide a comprehensive induction with an opportunity to learn, develop and drive your own work with the support of our wider team.

We have re-evaluated how we work since the global pandemic; the Housing Officer will have an important role to play in the local area but will also be fully enabled to work from home with a laptop and mobile phone. We will also enable collaboration and team bonding activities from our head office to build relations with our wider staff team. We have a generous flexi – time package available, 26 days annual leave plus bank holidays and a generous pension scheme.

We particularly welcome applications from disabled candidates who are currently under represented at Women’s Pioneer Housing.

Interviews for this role will be held on Tuesday 29 June remotely via video call. How to apply:

• An up-to-date CV which shows your full career history – we recommend that this is no longer than two pages.
• A supporting statement explaining why you are interested in this role detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than two pages, please make sure you include examples and expand on your CV.
• A completed Diversity Monitoring form.
• Please indicate on your application if you are unable to attend the interview date or if you require adjustments to our selection process to enable you to fully participate. Applications must be received by midday on Tuesday 22 June and emailed to info@womenspioneer.co.uk with the subject heading marked “Housing Officer Recruitment”