Ealing Council are looking for a motivated and professional individual to join the subsidy and policy team.
The new role will support the benefits subsidy and policy manager to ensure controls and service improvements are developed and implemented, improving residents’ experience and safeguarding benefits subsidy, council tax reduction expenditure and other discretionary funds administered by the service
The role will include addressing barriers to efficient service delivery and potential risks to the council, financial or otherwise. You will work closely with the IT team, taking an innovative approach to the identification and implementation of improved IT systems, polices, processes, procedures and training.
You will be responsible for coordination of appeals, revisions, and complaints, ensuring at all times that they are dealt with in the most effective and efficient manner and to ensure deadlines are met. Provide revision and appeals officers guidance and support on complex cases including support with tribunal hearings.
You must have ability to take responsibility for activities, decisions, and outcomes, manage the workload and ensure that you are effective in balancing prioritise and consistently meet challenging deadlines.
The role will be split across the subsidy and policy team, nevertheless ensuring that 50% is dedicated to providing appeals & revision support.
In order to carry out this role it is essential that you have a detailed working knowledge of the housing benefit, council tax reduction, discretionary housing payment schemes,
decision-making regulations, case law, and an understanding of benefit software packages and document management systems.
Excellent customer service and communication skills are essential, as is the ability to deal sensitively with customers. You will be given the opportunity to learn and develop in a supportive team environment. We operate flexible working hours between 8am and 6pm (35 hours per week).
This role is subject to Ealing Council’s enhanced vetting process.
Previous applicants need not reapply.
To apply online please visit Senior Officer – Subsidy and Policy Team – Ealing council
Closing date: 6 May 2021