Information, Advice and Guidance Officer

Information, Advice and Guidance Officer
Salary £37,722 - £40,869 pa
Permanent

Our 350,000-strong population is made up of vibrant communities that give Newham incredible life and energy. As a Council, we’re dedicated to connecting with every single individual and putting them at the heart of all we do. We are seeking to build a team that genuinely reflects the communities we serve, to ensure that all adult social care and health web content speaks directly to our residents. Our communications are absolutely crucial. 

We are looking to permanently appoint a candidate who is motivated, forward thinking and with excellent communication and analytical skills. 

As an Information, Advice and Guidance Officer your role will be to manage the development, management and maintenance of Newham Council’s adult social care and health web pages. In addition you will lead on putting in place change control procedures and dealing with change requests.

Also as part of the role you will identify and implement a range of initiatives and projects to continuously improve the content, accessibility and availability,  ensuring the resource remains up to date and relevant.

The successful candidate will have excellent knowledge of website content management systems, search engine optimisation as well as the ability to rapidly assimilate new IT systems. You will have a good understanding of the current and future challenges and national changes to Adults Social and Health Care as well as in depth knowledge of web accessibility issues and standards in relation to social care needs.

With excellent customer service, communication and organisational skills, you will need experience of project management with the ability to research, collate and analyse data and information. Substantial experience of developing and maintaining working relationships with internal and external stakeholders is essential, along with the ability to be proactive, self-managing, highly organised and prioritised.

If this role appeals to you with the opportunity to really make a difference to the people we support, then we want to hear from you. The closing date is Monday 26 April at 23.59.

For more information, contact Business Change Manager Jennifer.Kumi@newham.gov.uk

Please view Information, Advice and Guidance Officer JD

Additional Information

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment. 

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right  to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes  anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Please attach your CV and supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.