Welfare Benefits Adviser

Are you self-motivated? A strong communicator with the ability to influence at all levels? Can you help our customers and staff respond to benefit changes? … Read on

The role of a Welfare Benefits Adviser is crucial in helping Notting Hill Genesis’ customers resolve benefits issues, maximise their income and improve their financial situation. This is an opportunity to use your knowledge and experience providing benefits advice to ensure we respond dynamically to the government changes being made to welfare benefits. Based within our Resident Support Programme and focusing on tenancy sustainment you'll be an excellent addition to our group of in-house experts on the benefit changes and your work will ultimately make a real difference to our customers’ lives. We are recruiting for an adviser who can work with our South and West London residents.    

You’ll need to be customer focused and enthusiastic about providing quality advice to customers with benefits and welfare reform issues. Your role will also be to support housing officers to resolve complex and difficult benefit cases relating to mental health and vulnerability. Experience of providing advice, preferably in a social housing setting is desirable for this role. Your strong problem-solving skills will help get the best outcomes for our customers. The successful candidate will be eager to learn and keep up-to-date with developments and changes in legislation.

Collaboration is key in this department. You’ll have the ability to work well with a diverse team using effective communication skills and influencing a variety of stakeholders. This is needed as you’ll deal with a variety of complex information, translating these into straightforward written guidance and advice that instils confidence is therefore essential. Your success in this role will add value to our business and enhance our reputation as a pioneering housing association. 

You will be based at our office in Kings Cross with occasional travel to other offices as required. However, due to the pandemic the team are currently working from home and will be for the foreseeable future, in line with government guidelines. 

Once restrictions lift you will need to be able to travel to offices or different locations as required.

To apply for this role, upload your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills and well as your experience.

This role requires a DBS check and a basic check will be requested in the event of you being offered the position as part of our pre-employment checking process.

In return we offer you 25 days annual leave (plus bank holidays), health cash plan, season ticket loan, tenancy deposit loan, cycle 2 work scheme, childcare vouchers, life assurance and a generous contributory pension offer.

Applications close: Monday 1 March 2021 at 12pm

Assessment centre and interviews: week commencing 15 March 2021 (due to Covid-19 we are likely to hold assessments and interviews remotely).

Please note that should a redeployee apply for this role, their application will be considered before any others.